Customer Service & Support

Last updated: 22nd May 2024

At Swarams, we are committed to providing a smooth and supportive learning experience for every music enthusiast who uses our platform. Whether you are purchasing swara sheets, exploring a subscription plan, or seeking help with accessing your digital files, your satisfaction is our priority.

Our goal is to ensure you receive prompt, friendly, and effective assistance whenever you need it.

How Can We Help You Today?

We provide multiple channels of support so you can get help quickly and conveniently.

1. General Inquiries & Support (Primary Channel)

For all questions, technical issues, or clarifications about your purchases, the fastest way to reach us is through email.

📩 Email Support: hello@swarams.com
⏱️ Response Time: We aim to respond within 24–48 business hours.

When writing to us, please include:

• Your full name
• Your order ID or subscription ID (if applicable)
• The email used during purchase
• A clear description of the issue
• Screenshots or error messages (if any)
• Song name or swara sheet name (if relevant)

Providing these details helps us resolve your inquiry faster and more accurately.

2. Frequently Asked Questions (FAQ)

Before contacting us, we recommend checking our FAQ page.
Many common inquiries—such as download issues, licensing rules, and subscription details—are already answered there.

🔗 Visit FAQ Page: https://swarams.com (navigate to “FAQ”)

This can save you time by giving you immediate solutions.

3. Help Guides & Self‑Support Resources

We are building a helpful collection of guides that cover topics such as:

• How to download your swara sheets
• How to access files on different devices
• Understanding personal‑use licensing
• Subscription access & account management

These step‑by‑step resources ensure that you can troubleshoot simple issues on your own.

🔗 Explore Help Guides: (Add your Help Center link here once available)

4. File Access Issues & Corrections

Since our products are completely digital, occasional file access or link issues may occur.
If you encounter:

• a corrupted file
• a download link that doesn’t work
• missing content after purchase

We will correct it and provide a working copy at no additional cost.

Simply email us at hello@swarams.com with your order details.

5. Feedback & Suggestions

Your feedback helps us improve Swarams and refine the learning experience for all users.
If you have:

• suggestions
• feature requests
• song requests
• feedback about your customer service experience

we would be happy to hear from you.

📩 Email your suggestions to: hello@swarams.com

We’re Here to Support Your Musical Journey

At Swarams, we believe learning music should be enjoyable, accessible, and stress‑free.
Our team is always here to ensure you receive the help and clarity you need—whether you’re a beginner, intermediate learner, or seasoned musician.

We look forward to assisting you!
— The Swarams Team